Challenges in Client Training
- Time-Intensive Processes
- Training often requires significant agency resources, especially for less tech-savvy clients.
- Retention Issues
- Clients frequently forget what they’ve learned, leading to repetitive support requests.
Streamlined Training Solutions
- Custom Documentation
- Create step-by-step guides tailored to the client’s specific WordPress setup using tools like Documentor.
- Example: A travel agency client reduced support requests by 40% after receiving custom user manuals.
- Video Tutorials
- Use screen recording tools to create video walkthroughs of key features and processes.
- Case Study: A real estate agency saved 10 hours per month in support time by providing video tutorials.
- On-Demand Support
- Implement a support ticket system or chat solution for quick client assistance.
- Use plugins like Help Scout Desk for seamless support integration.
Key Takeaways / Actions for Digital Agency Owners
- Develop tailored documentation to empower clients to manage their sites.
- Provide video tutorials for accessible, reusable training resources.
- Set up scalable support systems to handle client needs efficiently.
